return or exchange your lead

If you need to return an item bought on this site for any reason, we will happily refund the purchase or exchange the item for something else.

If the item you have purchased is no longer of use or you have changed your mind return the item to us if reasonable care of the goods has been taken (by the buyer), we will exchange / refund the item. Notice of the return must be received within seven days after the day after receipt of the item. Buyer pays return postage costs for remorse or wrongly ordered returns. 

If you have visited our stand at a show and wish to return a product, we will happily exchange it for another item on our site, as long as the consumer has taken ‘reasonable care’ of the product before return. Notice of return must be within seven days of purchase. Proof of purchase may be asked for. The new item will be offered at the web site price, which may be different from the price on the stand. ‘Sale’ items are non refundable.

Always contact us first before returning an item for any reason – we may need to ask for specific details.

The consumer must have taken ‘reasonable care’ of the product before return. Any original packing and labels are to be included with the return where ever possible.

Notice of the exchange must be received within seven days after the day after receipt of the item.

Faulty or damaged goods must be notified within seven days after the day after receipt of the order. A full refund or exchange will be given. The faulty or damaged item will need to be returned to us, the final assessment will be made by UniWalker. If the item is indeed faulty or damaged (not including dog chewing, clawing, biting or unreasonable wear & tear due to misuse of the item) we will refund all costs incurred (postage refunded to a maximum of £3.99, proof of cost must be provided).

We recommend that all returns are sent with at least Proof of Postage which is available for free from the Post Office. UniWalker will not refund or exchange an item until it is received by us.

IAW trading standards, refunds will be issued within 15 days of receipt of the returned item unless the return is disputed.

All items bought on other shopping channels (i.e. ebay / Amazon etc) must be returned via their own returns policy.

None of these policies effect your online purchasing rights IAW trading standards.

All refunds & exchanges are at the discretion of UniWalker

If we do not answer your email or if you are chasing up an order, please check on the Contact Page to see if we are away or on minimal staffing due to school holidays.